Welcome to Ares Performance (“Ares,” “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your access to and use of our website, https://getares.com (the “Website”), and the products, services, and digital features made available through Ares Performance.
Ares Performance is an online men’s health and wellness platform offering access to personalized healthcare services, including medical weight management, hormone health, sexual wellness, hair restoration, and other wellness-related treatments.
By accessing our Website, creating an account, completing a health assessment, purchasing products, or using our services, you acknowledge that you have read and agree to these Terms and our applicable Privacy Policy.
If you do not agree to these Terms, you should discontinue your use of the Website and its services.
Certain healthcare services may be subject to additional agreements, informed consent forms, and disclosures provided by your treating healthcare provider.
To access or purchase healthcare services through Ares Performance, you must be at least 18 years old, legally capable of entering into a binding agreement, and located in a jurisdiction where the requested services are legally available.
You agree to provide accurate, complete, and current information during registration, medical intake, and throughout your use of our services.
Services, medications, and treatment options may be restricted based on your geographic location, medical history, age, clinical eligibility, and applicable federal or state laws.
Ares Performance reserves the right to refuse or discontinue access to its nonclinical services where permitted by law.
Ares Performance provides an online platform connecting eligible individuals with healthcare services and wellness products. Available programs may include:
Medical weight management and GLP-1 treatments.
Hormone optimization and testosterone-related care.
Sexual wellness treatments.
Hair loss and hair restoration treatments.
Peptide therapy and other personalized wellness services.
Medical services are provided by appropriately licensed healthcare professionals. Ares Performance works with MyDose, an independent third-party physician group, which manages provider relationships and coordinates prescription fulfillment through independent pharmacy partners. MyDose
Ares Performance does not independently make clinical decisions, prescribe medications, or guarantee access to any particular treatment. All medical decisions, including diagnosis, prescribing, dosage adjustments, and treatment eligibility, remain the responsibility of the treating healthcare professional.
Services and product availability may vary according to applicable law, pharmacy availability, and individual medical eligibility.
Information published on the Ares Performance Website is provided for general educational and informational purposes. It is not intended to replace individualized medical advice, diagnosis, or treatment from a qualified healthcare professional.
Reading information on our Website, completing an initial questionnaire, or purchasing access to an evaluation does not, by itself, establish a provider-patient relationship.
A provider-patient relationship may be established when an appropriately licensed healthcare professional accepts you for care in accordance with applicable law.
You acknowledge that treatment recommendations are individualized and that results may vary. No particular outcome, improvement, or medical benefit is guaranteed.
Ares Performance is not an emergency medical service. If you are experiencing a medical emergency, call 911 or seek immediate care at the nearest emergency department.
Telehealth services allow healthcare providers to evaluate and treat eligible patients using electronic communications rather than requiring every appointment to occur in person.
By choosing to participate in telehealth services, you acknowledge that remote healthcare may involve limitations, including the inability to perform a complete physical examination and the possibility of technical disruptions.
You agree to provide accurate medical history, current medications, known allergies, existing medical conditions, and other information reasonably requested by your healthcare provider.
Your provider may determine that telehealth is not appropriate for your needs and recommend an in-person evaluation or an alternative treatment.
Where required, you will be asked to complete a separate telehealth informed consent form before receiving medical services.
All prescription medications offered through Ares Performance are subject to an individualized evaluation and approval by an appropriately licensed healthcare professional.
Submitting an order or completing a medical intake form does not guarantee that you will receive a prescription.
Your treating provider has sole discretion to determine whether a medication is medically appropriate, select a treatment, establish a dosage, request additional information or testing, or decline to prescribe.
You agree to use prescribed medications only as directed, not share them with another individual, and notify your treating provider of significant side effects or changes in your medical condition.
Ares Performance and its pharmacy partners may decline, modify, or cancel orders when necessary to comply with applicable laws, prescribing requirements, safety standards, or clinical determinations.
Certain treatments available through Ares Performance may involve compounded medications prescribed for an individual patient’s medical needs.
Compounded medications are not FDA-approved. Unlike FDA-approved drugs, they have not undergone FDA premarket review for safety, effectiveness, or quality.
When a compounded medication is prescribed, patients should receive appropriate information regarding the medication, its ingredients, instructions for use, potential risks, and any relevant alternatives.
Compounded medications may differ from commercially available FDA-approved products in their formulation, ingredients, dosage, route of administration, or other characteristics.
Your healthcare provider will determine whether a particular treatment is medically appropriate and legally available.
Prices for products and services are displayed on our Website or during the applicable checkout process. Unless otherwise disclosed, the price presented at checkout includes the services and products expressly identified in your order.
Ares Performance currently advertises pricing that includes the medical consultation, prescribed medication, and shipping for qualifying purchases.
You authorize Ares Performance and its designated payment processors to charge your selected payment method for purchases you expressly authorize.
You agree to provide accurate and current billing information and to maintain a valid payment method for any recurring services you elect to purchase.
We reserve the right to correct pricing errors before accepting an order. If a correction affects your purchase, we will provide you with the opportunity to accept the revised price or cancel the affected order.
Any applicable taxes, additional charges, or other fees will be disclosed before your purchase is completed.
Ares Performance offers products and services without a mandatory membership. Certain optional programs or treatment arrangements may include recurring purchases or subscription billing.
If you voluntarily enroll in an automatically renewing program, the applicable checkout process will disclose the recurring price, billing frequency, renewal terms, and cancellation instructions before you authorize payment.
By separately authorizing a recurring purchase, you consent to the disclosed charges until you cancel in accordance with the applicable subscription terms.
You may cancel future renewals using the cancellation method disclosed when you enroll. Cancellation will stop future recurring charges, subject to applicable law and any orders already processed.
Any material changes to subscription pricing or renewal terms will be communicated as required by law. We will obtain any additional consent required before implementing such changes.
If your medical evaluation determines that you are not eligible to receive the requested prescription medication, Ares Performance will provide a full refund of the costs incurred for that unsuccessful treatment order, consistent with our published eligibility-refund commitment.
Any associated subscription selected for that treatment will also be canceled.
For other purchases, refunds and cancellations are governed by the applicable refund policy disclosed at checkout and by any applicable consumer protection laws.
Prescription medications that have already been dispensed or shipped may be subject to legal restrictions on returns. Any applicable nonreturnability or nonrefundability terms will be disclosed before purchase.
If your order arrives damaged, incorrect, or incomplete, please contact our customer support team promptly at info@getares.com.
Nothing in these Terms limits your rights to refunds or other remedies that cannot lawfully be waived.
Prescription medications are dispensed and shipped through participating pharmacy partners following the required medical evaluation and prescription approval.
For eligible orders, Ares Performance advertises an estimated delivery period of three to five business days after medical intake review and approval.
Delivery estimates are not guarantees. Processing and delivery may be affected by pharmacy availability, medication preparation, shipping carrier delays, weather, holidays, and other circumstances beyond our reasonable control.
Certain products may require temperature-controlled shipping or special handling. Follow all storage and handling instructions provided with your medication.
If your shipment is delayed, damaged, or appears to have been improperly stored during transit, contact customer support or the dispensing pharmacy before using the medication.
By using our healthcare services, you agree to provide truthful information about your health, communicate with your healthcare provider as reasonably required, and follow your prescribed treatment instructions.
You are responsible for informing your provider about medications and supplements you take, reporting any adverse reactions, completing requested follow-up evaluations or laboratory testing, and seeking emergency care when necessary.
Failure to provide accurate information or comply with essential treatment requirements may affect your ability to receive certain healthcare services.
Your healthcare provider retains independent clinical judgment concerning the continuation, modification, or termination of treatment.
